O Artesão is a local Goan brand based in North Goa (India).

Depending on the project, we use underglaze, onglaze, or oxide washes to paint our ceramic tiles. The painted tiles are then fired in a ceramic kiln at high temperatures for approximately 12 hours, making the colors permanent.

Yes, all our products are kiln-fired ceramic tiles, meeting stringent industry standards for color fastness and durability. This guarantees that the tiles are durable, abrasion-resistant, fade-resistant, and waterproof and weather-resistant, maintaining their quality appearance throughout their lifespan. For complete peace of mind, our tiles are also chemical-friendly and mold-resistant.

No, currently we only manufacture wall tiles.

It depends. We advise you to in touch with us, and discuss your requirements with our design team.

Screen-printing on tiles is a printing technique used to apply designs, patterns, or images onto ceramic tiles using a silk screen. This method involves transferring ink through a mesh screen onto the tile surface, creating detailed and durable prints. Screen-printing on tiles is a commonly used technique in the global commercial tiles industry, used for creating decorative tiles, murals, backsplashes, and other custom tile applications due to its ability to produce vibrant, detailed, and durable designs. However, one of the major disadvantages of screen-printed tiles is the lack of brushstrokes, and organic color shade aesthetics.

To check the status of your order, please follow these steps: 1. **Log In**: Log in to your email account 2. **Order Confirmation Email**: You should have received an Order Confirmation Email from us, at the time of placing an order on our website. If you need further assistance or cannot find your order details, please contact our customer support team with your order details and we will be happy to help you.

You can change your order, provided it hasn't been more than 12 hours since you placed your order. To make changes, please contact our customer service team as soon as possible with your order details. They will assist you in modifying your order, whether you need to adjust quantities, change items, or update shipping information. Keep in mind that once an order has passed the 12 hours timeline, or has been processed or shipped, changes will no longer be possible, but our team can guide you through any available options, including returns or exchanges if applicable.

The time it takes to ship your order depends on several factors, including the product availability, product processing time, and your location. You can view the estimated processing time of an item on the respective product page. After processing, standard shipping typically takes 3-7 business days within India. Expedited shipping options may be available for faster delivery. For international orders, please contact our customer service team. You will receive a confirmation email with tracking information once your order has been shipped. Please contact our customer service team for any specific inquiries or urgent requests.

We support all the major Indian debit and credit cards, net banking options, UPI, and popular wallets including Google Pay, Paytm, etc.

No, we do not accept Cash on Delivery (COD) payment methods, as majority of our products are 'Made to Order'.

Indian Rupees (INR)

Our shipping partners deliver to 27,000+ PIN codes across India.

Once processing of orders is complete, shipping and delivery of the order can rake anywhere between 3 - 7 Business days, depending on your delivery address.

We can provide express shipping on request. Please contact our customer support for more details.

Orders once shipped, can be tracked using the tracking number. This tracking number is sent to you via the Shipping Confirmation email. With the tracking number, you can track the package on our Order Tracking page.

If you're not home, our shipping partner will attempt a new delivery the next day or will reach out to schedule a new delivery date depending on the location and delivery method you choose. You may also have to go to your local DC to collect your package in case it cannot be delivered to you.

You can view our refunds, returns, and exchanges policies by clicking the button below. Additionally, you can also find all our company policies at the bottom footer of our website.

No, we are currently an online-only store. However, we are working towards opening a gallery in the near future, where customers can buy our products.

The Beauty of Variation in Handmade Tiles The hand-painting of glazes results in a surface that is rich with variation. This variation in our handmade ceramic tiles is not a flaw but a testament to the artisan’s touch and the unpredictable nature of the glazing process. Hand-painting glazes is an artisanal process that embraces the imperfections and nuances that make each tile unique. It is a celebration of the human touch in art and design and cannot be achieved with uniform, mass-produced tiles. Each tile becomes a one-of-a-kind piece of art. The interplay of colors and patterns on the surface tells a story of craftsmanship, making them more than just functional surfaces but pieces of art for your space.

Machine factory made products are mass produced, are identical to each other, and therefore, looks and feel ordinary. While handmade products are well made and have the unique style of the craftsman which is highly valued by some. When something is hand-made by an artisan, it takes longer to produce than a machine and there’s a limited number of items that can be made in a time frame. Most skilled artisans have been practicing their craft for several years through trial and error or through apprenticing which in turn further limits how many people are skilled enough for the trade. This makes the item more limited as a result and becomes a status symbol. Within this context, the item showcases the wealth and status of the one who purchased the item. The uniqueness of each piece coming out of the hands of an artisan are things that cannot be replicated by any machine. A machine would not be able to add the touches that a craftsman can, which add to the charm and character of our products.