Learn about our shipping options, delivery times, costs, and policies for domestic and international orders. Find details on tracking, shipping carriers, and handling times to ensure a smooth and timely delivery of your purchase.
Thank you for visiting and shopping at O Artesão. We understand the importance of timely and secure delivery of your orders. We have partnered with trusted logistics companies to ensure that your products reach you in the best possible condition. We take utmost care to package your products in eco-friendly and sustainable materials to minimize our carbon footprint. Unless specifically mentioned, all orders are currently 'Made to Order'.
Domestic Shipping Policy
Shipment processing time
Most orders are processed within 10–30 business days of receipt. The exact Order Processing Time of a product can be found on the respective product page. Orders are not processed or shipped from Friday, 12 pm IST through Sunday, or Bank holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone. We ship to all accessible postal addresses within India.
Shipping rates and delivery estimates
We offer free shipping on all orders above INR 2000. For orders below that, a nominal shipping fee will be charged. Shipping charges for your order will be calculated and displayed at checkout.
Local instore pickup in Goa is only available by prior appointment, and by informing us before placing the order. Please use the Contact Us page
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. You can track your order using the Order Tracking page.
Customs, Duties, and Taxes
O Artesão is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
O Artesão is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside India via our website. Please contact us if you would like an order to be shipped internationally.
Incorrect Shipping Addresses -
And Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Indian Postal Services. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. Please see our Returns & Refund Policy here.
O Artesão will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
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Call +91 9405728543
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Or alert us at artesaodegoa@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Disclaimer: Our shipping times may vary depending on your location and the availability of the product. We will send you a tracking link once your order is dispatched, so you can keep a tab on its delivery status. In case of any delays or issues, you can reach out to our customer support team, who will be happy to assist you.